Complaints Procedure

In most cases a complaint can be dealt with within 24 hours, if not, the complaint will be subject to the below procedures:

1. It is the aim of Right Claim Solutions to resolve any complaint fairly and quickly

2. A complaint may be received in writing, by telephone, in person, verbally or by email.

3. A complaint received by any means will be acknowledged in writing to the complainant within 5 business days of receipt.

4. The details of each individual complaint will be recorded in a Complaints Log.

5. We will within four weeks of receiving the complaint send the complainant either a final response or a holding response.
   
   
6. The final response will include details of how the complainant may refer the complaint to the Claims Management Regulator if dissatisfied.
   
   
7. We will keep the record of the complaint for at least 3 years.

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Right Claim Solutions ltd is Regulated by the Ministry of Justice in respect of regulated claims management activities- CRM 20719
Right Claim Solutions ltd is registered in England and Wales at registered address : 640, Washwood Heath Road, Birmingham, B8 2HQ
Company number: 06917436
Copyright © 2009. All Rights Reserved.